Contact New IPTV
Questions about plans, help setting up a device, or a billing request: our support team is available around the clock on WhatsApp, Telegram and email. Choose the channel that suits you, or send a message using the form below.
Which Contact Option Is Best for You?
Every channel reaches the same team. Matching your request to the right one simply gets you an answer faster.
| What you need | Best option | Tip |
|---|---|---|
| A free trial line | Trial request form or WhatsApp | Mention your device and the countries you watch |
| Help setting up a device | A photo of your TV screen lets us guide you precisely | |
| MAG box registration | WhatsApp or Telegram | Send a photo of the label with the MAC address |
| Plans, renewals or upgrades | WhatsApp or the form below | Tell us your current plan and the email used to order |
| Billing or refund requests | Email or the form below | Include your order email so we can find your account |
Send Us a Message
Prefer to write it all down? Use this form and your message goes straight to our support inbox. We'll reply to the email address you enter.
Details that help us reply faster
- Your device: for example "Samsung TV 2021" or "Fire TV Stick 4K Max"
- The app you use: such as TiviMate, IBO Player or IPTV Smarters
- Your order email: for any question about an existing plan
- The exact message on screen: if something isn't working as expected
Answers You Can Find Right Now
Many questions are already answered in our guides and policies.
IPTV setup guides
Step-by-step instructions for Firestick, Samsung, LG, Android TV, Apple devices, MAG boxes and computers.
Free trial
What the 24-hour trial includes, how to request it, and what happens when it ends.
Refund policy
When a refund applies, how long it takes, and the details to send with your request.
About New IPTV
Who we are, who we serve and the principles behind the service.
Contact and Support Questions
Is New IPTV support available 24/7?
Yes. You can message our team at any time of day on WhatsApp, Telegram or email, including weekends.
What is the fastest way to reach you?
WhatsApp usually gets the quickest reply. Telegram is just as fast if you'd rather not share your phone number. Email and the contact form suit longer requests, such as billing questions.
Can I ask questions before I buy anything?
Of course. Ask about devices, channels or plans before subscribing, or request a free trial and see the service for yourself first.
How do I request a refund?
Email us or use the form above with the topic "Billing or refund", and include the email address you used to order. Our refund policy explains how the 30-day money-back guarantee applies.
