Refund Policy

Last Updated: July 15, 2026

At New IPTV, customer satisfaction is important to us. We want every customer to enjoy a smooth streaming experience, which is why we offer a 30-day money-back guarantee under the conditions below.

30-Day Money-Back Guarantee

If you experience a technical issue that prevents you from using the service, please contact our support team first. Our technicians will work with you to identify and resolve the problem.

If we are unable to resolve the issue after providing reasonable technical support, you may be eligible for a full refund within 30 days of your purchase.

Please note that refunds are processed through the original payment method, and the processing time may vary depending on your payment provider.

Situations Eligible for a Refund

You may qualify for a refund if:

• The service cannot be used due to a verified technical issue.
• Our technical support team is unable to resolve the problem.
• The refund request is submitted within 30 days of the purchase date.

Situations Not Eligible for a Refund

Refund requests may be declined in the following situations:

• You request a refund because certain channels, movies, or TV series are unavailable. We provide a free trial so you can test the available content before purchasing a subscription.
• The service works correctly, but you simply change your mind after purchasing.
• The issue is caused by your own internet connection, device configuration, or unsupported hardware.
• You have shared your IPTV login details with other users or used your subscription in a way that violates our Terms & Conditions.
• You resell, redistribute, or share your subscription without our written permission.
• Service quality is affected because the account has been used by multiple unauthorized users or for resale purposes.

Technical Support Comes First

Before approving any refund, our support team will make every reasonable effort to resolve your issue. Most problems can be fixed through installation guidance, device configuration, or troubleshooting.

How to Request a Refund

To request a refund, please contact our support team and include:

• Your order details
• The email address used for your purchase
• A brief description of the issue
• Any screenshots or videos that may help us investigate the problem

Our team will review your request and respond as soon as possible.

Contact Us

If you have any questions about this Refund Policy, please contact our support team before requesting a refund. We’re always happy to help.